Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To initiate a return, please contact us first at support@stylyne.com. Make sure to include the Return Form in the package.

Please note that returns need to be sent to the following address:

Metrica Warehouse, ul. Simeon Petrov 19, 2227 Bozhurishte, Sofia Province, Bulgaria

Items sent back to us without first requesting a return by email or sent without a Return Form cannot be processed.

Items sent to a wrong address cannot be processed and will not be refunded.

You can always contact us for any return question at support@stylyne.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you have receive the wrong item, so that we can evaluate the issue and take action.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on items sold with a declared defect or gift cards.

Exchanges
We do not offer exchanges. First you have to return the item, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@stylyne.com.