Returns & Exchanges

Stylyne commits to delivering high-quality products. If, however, you find the need to return an item, the following policy outlines the procedures and conditions for returns and refunds.

1. Return Period

Customers have a 14-day window from the receipt date to initiate a return. Returns initiated beyond this period will not be accepted.

2. Condition for Return

Items must be returned in their original, unused condition, with all tags attached and in the original packaging box. Please make sure to fill in and include the Return form as well.

3. Return Address

Please return the items to the following address:

Metrica Warehouse, ul. Simeon Petrov 19, 2227 Bozhurishte, Sofia Province, Bulgaria

4. Return Shipping Costs

The customer is responsible for bearing the return shipping costs. These costs are non-refundable. We advise using a traceable shipping service to ensure the safe and guaranteed return of your items.

5. Refunds

Upon receipt and inspection of the returned item, you will be notified of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 10 business days, inclusive of original shipping costs.

If you have not received a refund within 15 workdays, please contact us.

6. Exchanges

We do not offer direct exchanges. For an exchange, please return the original item and make a new purchase.

7. International Returns

Our return policy applies globally. International customers should follow the same return procedures as EU-based customers.

8. Faulty or Incorrect Items

For defective or incorrect items received, contact us immediately at support@stylyne.com for rectification. We adhere to EU consumer rights for free repair, replacement, or refund of such items.

9. Sale Items

Return policies for sale items mirror those for regular-priced merchandise, unless the item was sold with a declared defect.

10. Restocking Fees

There are no restocking fees for returned items.

11. Contact Information

For return or exchange inquiries, please contact:

We request that items be securely packaged for return in their original condition. Our goal is to ensure your satisfaction with every purchase.