RETURNS & REFUNDS
We hope your Stylyne piece feels right from the first wear. If it does not, notify us of a change-of-mind return within 30 calendar days after delivery; the details and limited exceptions are explained below.
30 days
Notify us of a change-of-mind return within 30 calendar days after delivery.
Proof matters
We recommend tracked delivery and keeping proof of dispatch until your refund is complete.
No fees
We do not charge a restocking or refund administration fee.
Faults covered
Stylyne covers the necessary return cost for faulty, damaged or incorrect items.
HOW IT WORKS
Use our secure request link to return a delivered item or cancel an item that has not shipped, or email support@stylyne.com. An EU statutory withdrawal notice is effective when sent and does not require our approval.
You will receive an automatic email confirming your request. Shopify does not change an order's status on its own; we will review the practical next step promptly and email any return-routing instructions.
Pack the item securely. We recommend a tracked service and ask you to keep proof of dispatch.
Standard parcel-return address:
PLISE OOD — STYLYNE RETURNS
28 Stara Planina Street
1504 Sofia, Bulgaria
Returns are inspected personally by our team in Sofia. This is a parcel-return address, not a retail or customer-visit location.
Our acknowledgement will include the named recipient and telephone number that a postal operator or courier may require.
After notifying us, send the item there within the applicable deadline unless we give you a different address in writing for a faulty item, exchange or fit adjustment. We recommend a tracked postal service. If you plan to use a private courier instead, please email us first so we can confirm delivery arrangements. Do not send parcels cash on delivery or with charges payable on receipt.
CHANGE OF MIND
Notify us of a change-of-mind return within 30 calendar days after delivery. The exceptions for genuinely personalised pieces and certain samples or seconds are explained below.
Where EU withdrawal law applies, the statutory withdrawal period is 14 days. After that period and through day 30 after delivery, Stylyne offers an additional voluntary return period.
For a change-of-mind return, the customer pays the direct cost of sending the item back.
FAULTY OR INCORRECT
If an item arrives damaged, incorrect or appears faulty, email us with your order number, a description and photographs where reasonably possible.
We will provide the appropriate instructions and cover the necessary return-delivery cost. These rights are separate from our change-of-mind policy.
THE DETAILS
The practical and legal detail, kept in one place.
Use the Return or cancel an order button above and sign in with the email used for your order and the six-digit code sent to you; no password is required. For an item that has not shipped, choose Cancel items and submit the request. You will receive an automatic confirmation email.
A request records your notice but does not change the order status automatically. We review it promptly and confirm the cancellation and refund, or explain the next step. If the item has already shipped, use the return option when it becomes available. You may also send an unequivocal cancellation or withdrawal notice to support@stylyne.com; using the online request is not mandatory and does not limit your statutory rights.
EU statutory withdrawal: notify us no later than 14 calendar days after the final item in the order is delivered. If the final day is a Saturday, Sunday or public holiday, the deadline extends to the next working day. After notifying us, send the item without undue delay and no later than 14 calendar days after your notice. You do not need to give a reason.
Stylyne's voluntary extension through day 30: we accept change-of-mind notices made through day 30 after delivery. Send the item within 14 calendar days after your notice.
This extension does not reduce any rights available under applicable consumer law.
During the first 14 days, you may inspect and try on a garment as you reasonably would in a shop. Please try it on indoors and return it clean, unwashed, unaltered and unworn other than for fitting, with tags attached and original protective packaging where reasonably possible.
Missing packaging or a detached tag does not automatically cancel an EU statutory withdrawal right. However, if handling beyond what is necessary to inspect the item's nature, characteristics and fit has demonstrably reduced its value, a proportionate deduction may be made where permitted by law.
For returns made under Stylyne's voluntary extension through day 30, the item must be clean, unwashed, unaltered, free from marks, makeup, perfume, smoke, pet hair and other odours, with tags attached and in resalable condition.
A catalogue item ordered in a Stylyne standard size or standard option remains returnable, even if we begin making it only after the order is placed.
The statutory withdrawal right may not apply to a non-prefabricated piece made to your individual specifications or to a clearly personalised piece—for example, a bespoke garment made to customer-supplied measurements or with a non-standard length, fabric, design or alteration requested specifically for that customer. Selecting among Stylyne's preset sizes, lengths, colours, fabrics or other standard options does not by itself remove the right. Any exclusion will be stated clearly before purchase.
This does not affect your rights if a personalised item is faulty, damaged or does not match the agreed specifications.
For a change-of-mind return, the customer pays the direct cost of returning the item. We recommend tracked delivery and keeping proof of dispatch. Stylyne does not accept parcels sent cash on delivery.
For a faulty, damaged or incorrect item, Stylyne provides the appropriate instructions and covers the necessary return-delivery cost.
No restocking or refund administration fee is charged.
For an EU statutory withdrawal, we reimburse the applicable amount without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold reimbursement until we receive the returned goods or you provide evidence that they have been sent, whichever occurs first.
When a complete order is withdrawn during the statutory period, the refund includes the least expensive standard outbound delivery option paid. Any premium-delivery uplift is not refunded. Under Stylyne's voluntary extension through day 30, the original outbound delivery charge is not refundable.
Refunds are issued through the original payment method unless you expressly agree otherwise and the alternative causes you no additional cost. Your bank or payment provider may require additional time to display the funds after Stylyne issues the refund.
Exchanges and fit adjustments are handled individually and depend on availability and technical feasibility. Email support@stylyne.com before sending the item. We will confirm the address, timing and any delivery or alteration cost.
An exchange item is not reserved until we confirm it. You may instead request a refund and place a new order.
Regular sale items follow the same 30-day policy as full-price items.
Stylyne's voluntary extension beyond the statutory period does not apply to an item clearly identified before purchase as a sample, second—meaning a piece sold with a minor stated manufacturing or finishing imperfection—or item sold with a specifically disclosed defect. The EU 14-day withdrawal right still applies to an online purchase unless a statutory exception applies.
A specific defect is excluded from the conformity assessment only where you were expressly informed of it before purchase and accepted it with an express and separate statement. All other statutory rights remain.
Our voluntary extension through day 30 applies to online orders in the countries we serve, subject to any mandatory rights that apply in the customer's country.
International customers should notify us through the same portal or by email. Customs forms and international return delivery remain the customer's responsibility for a change-of-mind return.
You do not have to use this form. You may use the online request, email us, or send another unequivocal statement identifying your order and decision to withdraw.
To: PLISE OOD, 50 Ekzarh Yosif Street, Sofia, Bulgaria; support@stylyne.com
I/We hereby give notice that I/We withdraw from the contract of sale for the following goods:
NEED A HUMAN?
Email support@stylyne.com with your order number and question.
PLISE OOD
50 Ekzarh Yosif Street, Sofia, Bulgaria
VAT BG203266524
This is our business contact address, not the standard return address. Use the return address shown above unless we give you a different address in writing.